The Best Resort Near Orlando Disney

Nova Vacation Homes is proud to provide luxurious houses in premium resorts within the Orlando Disney region. Guests can enjoy… read greater

Kissimmee, FL 34747Disney World, Horizons West / West Orlando

Serving ChampionsGate, Four Corners, FL Area

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Extremely unsatisfactory revel in.  We rented a domestic this agency manages inside the “Windsor at Westside Resort” in Kissimmee, FL.  The rental agreement required our fee in complete, earlier than we arrived.  The home is marketed as “luxurious” and “pleasure assured”.

We referred to as the agency’s customer support variety to record fitness, safety, and circumstance issues right away upon arrival at the assets…as advised in the documentation furnished by way of the organization previous to arrival.  We have been instructed our problems might be resolved.  The next day we referred to as customer service once more to comply with up.  This time we had been asked to e-mail photographs and a list of our issues to the corporation’s customer support email cope with, which we did the equal day.

Over the following 4 days we called/emailed several times every day.  Each day we acquired a response with only minor versions of the announcement…’your concerns were stated to local assets management’.  By the time we departed the house, we might spent extra than 14 hours of our holiday time documenting, speaking, and following up on the issues, yet most effective 1 of the lengthy list of issues were resolved.

Upon departure we requested a partial refund of 36% of what we’d prepaid.  We calculated that quantity to address the lack of get admission to to specific facilities which were left hazardous, unhealthy, or simply in no way furnished.  We did now not encompass inside the calculation and of the condition troubles or our time/attempt spent.

We acquired an electronic mail reaction from the business enterprise 2 days after departure which protected an apology for our inconvenience, blame shifted to neighborhood belongings management for failure to cope with our issues, and blame shifted to neighborhood property control and the home owner for handiest refunding us nine% of what we paid.  The e-mail also said the quantity changed into mainly chosen to cope with simplest one precise amenity we prepaid for which turned into now not supplied.  All other missing or hazardous/unusable services we pay as you go for had been not noted, the fitness and safety issues we pronounced were overlooked, the situation problems we stated were not noted, and our time/attempt turned into ignored.  Further, the “pride assured” commitment turned into abandoned and the rental settlement overlooked.

I do not propose renting a assets managed through this company.  Our enjoy showed us the agency will no longer efficaciously control the property, will now not correctly reply to or resolve customer troubles, will with no trouble shift blame, and could abandon ensures and signed agreements.

After analyzing remarkable critiques approximately a selected house in Windsor Island, I thought I picked the ideal area! Oh how wrong I turned into! There are very few pros that I can say about the residence that we stayed at in Windsor Island. Number one being that the decor does look exactly like the pictures. The region is spacious and the sport room is best with a recreation console. That is wherein all of the satisfactory matters I even have to say approximately the place stops. I had problem after problem due to the fact that me and my family’s arrival. When we arrived at the house the location became 1/2 manner cleaned up. The carpet turned into dirty, and there were stains all through the residence. Also one of the beds have been broken. There were stains on the covers in more than 1 room. The patio sliding door blinds have been falling off. There was trash stuffed to the pinnacle in the front of the residence. The largest trouble of all is that the wifi and cable did no longer work. We had to spend a week without a wifi and no cable. I could not do any of my work at the house. I had to rearrange my holiday plans in order that I can be there while spectrum got here out. They came out and nevertheless couldn’t repair the issue. The youngsters couldn’t play the video games on the Xbox due to the fact there was no wifi. We wanted to have a family film night, and could not have that because of no cable and no wifi. We have been informed we’d get money back for all the inconveniences that we had to endure. Once I changed into promised the refund, the supervisor stopped responding to me, and might not go back any of my calls and messages! I had to open a case with Airbnb. Please assume twice earlier than reserving with Nova Vacation Homes!

We stayed in 1489 Rolling Fairway Drive, Davenport, FL and If I should provide this control organisation ZERO stars I could!! I have by no means made a review before reason I by no means needed to however I can’t stay quiet!! DO NOT BOOK WITH THIS COMPNY THE MOST HORRIBLE HORRIFIC VACATION ANY OF US HAVE BEEN ON !!!!!! Let me begin with this our organization continually tour with four or extra extraordinary families each 12 months (we plan a massive spring destroy circle of relatives excursion for our kids who are all cousins)  we rented a 8 bedroom domestic through Airbnb this is managed via this corporation from day 1, 15 min into being in the home we realized the pool was inexperienced and disgusting, none of the remotes turned into working for any of the tvs, it became many stuff within the domestic that changed into broken or now not running, it turned into broken glass across the pool area soof the younger children with us stepped on glass and cut their foot, then the flooring turned into so grimy that the toddlers with us who like to crawl and be at the ground couldn’t even be put down, then one of the bathrooms upstairs could now not flush after the FIRST time the use of it within the first 15 min of arriving and later changed into told that simplest pee can pass into the toilet and no tissue which basically we couldn’t use that bathroom at all, then one of the families went into the master king room on the primary ground sat down and the bed collapsed causing her and her 6 month antique infant to fall out of bed onto the floor, at the equal time upstairs in every other king bedroom any other mom and her baby sat on the mattress and the bed sunk within the center causing her and her 3 year old to fall, after that  we all determined to try to make the first-class of factors because we become advised protection would come and connect the whole thing but got here and did much of not anything approximately most of the problems inside the residence, him and his manager changed into greatly surprised and in disbelief their selfs to look the beds fall the manner they did and the entirety that was broken and not checked on before we checked in. Not to mention that 2 of our youngsters stepped on glass running to get in a disgusting inexperienced pool. The second day of our holiday one of the youngest kids with us nearly picked up a lifeless infant RAT right next to the pool that we turned into already advised no longer to get in until the chemical substances positioned within the preceding day changed into I bet diluted because the pool was so dirty it turned into wiped clean and handled for 1-2 hours after simply checking in a hour ago so we could not use the pool until the following day around 11am we became informed by means of the pool guy and the smell of chemical substances turned into so strong we couldn’t allow our kids to go close to the pool vicinity or actually outside in any respect. You ought to just consider how horrified and disgusted all of us was, It became then that we found out the residence had rat traps surrounding the entire out of doors area which shows they’ve a rat infestation that we become by no means informed about. We BEGGED for our cash again and to speak to a person over the phone and now not thru the Airbnb app/electronic mail so we could visit a hotel because all of us felt dangerous and involved for all the youngsters we had with us. We became advised the refund would receive to us when we test out so we become pressured to live in a dirty rat infested home for 3 days. Now we have become the run around about getting our refund or any reimbursement at that for what we needed to undergo after being told often that it became no longer possible till after checkout date. The Wi-Fi by no means labored from day 1 the pool turned into only used as soon as for only 1 hour, we changed into unable to apply the oven because it become never fixed properly after upkeep got here, our children got hurt via glass that was in no way wiped clean up(which with the aid of the way it become no cleaning made of no type inside the home no broom mop or vacuum) then our children changed into subjected to residing with rodents, which now one of the three year vintage and the 2 yr antique traveling with us have a mysterious rash all over their legs and backside causing us all to make immediately physician appointments. Since day 1, 15 min into our excursion we wanted to go to some other home or get money back to get a resort and begged to talk to a person over the telephone, nonetheless have now not talked to every body. DO NOT RENT!!